Roots Law Limited, registered in England with Company No. 11228696.
Authorised and regulated by the Solicitors Regulation Authority. SRA No. 666641.
VAT Registration No. 346 1456 03.

RESULTS WITH INTELLIGENCE
  1. We aim to give all of our clients an efficient and effective service of high-quality legal advice and client care. In the event of any clear problem, you are entitled to complain and should make such complaint, in writing, by e-mail to Alex Korenkov at ak@roots.law. We will acknowledge receipt of such complaint within 7 days, provide a substantive response in writing within a further 14 days and take such further steps as may appear to us to be desirable for the sake of resolving the complaint, if possible, within a further 7 days thereafter. This procedure is available for all complaints, whatever the subject-matter, including any complaints about bills.
  2. Under the Consumer Rights Act 2015 the expression "consumer" means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession. Where we use the expression in this Policy, it has the same meaning.
  3. If you are a consumer or small business, and you remain dissatisfied at the conclusion of our complaints procedure set out above, you may be entitled to refer any matter or complaint to the complaints and redress system operated by the independent Legal Ombudsman whose contact details can be obtained by using the link: https://www.legalombudsman.org.uk Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. If your complaint is in relation to our bill, then there may also be a right to object to the bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about our bill if you have applied to the court for assessment of the bill. Please note that if all or part of our bill remains unpaid, we reserve the right to charge interest.
COMPLAINTS POLICY
ROOTS LAW LIMITED
Roots Law Limited
3 Bolt Court, Fleet Street
London EC4A 3DQ
DX: 142 London / Chancery Lane
T +44 (0) 20 8089 2136
M +44 (0) 75 4017 5811
E ak@roots.law
www.roots.law